The Customer must provide the Company with a written request for any cancellation within three (3) working days, counting day 1 as the date of invoice. The Company will attempt to accommodate requests for cancellations at the earliest. ALL DEPOSITS ARE NON–REFUNDABLE AFTER 3 WORKING DAYS OF DEPOSIT. IF WORK HAS BEEN PERFORMED WITHIN THOSE 3 DAYS, ANY COSTS INCURRED BY THE COMPANY WILL BE CHARGED TO THE CUSTOMER. FAST TRACK ORDERS ARE NON-REFUNDABLE FROM THE DATE OF INVOICING.
8. CLAIMS, RETURNS, EXCHANGES
All claims for workmanship defects, shortages and errors must be made in writing, accompanied by photographs of such defects, within two (2) days/48 hours excluding SUNDAY after the Customer’s receipt of the products. Failure to make a claim within this period of time constitutes acceptance of the products and a waiver of claims. All products are inspected before shipping. The Customer and third-party shippers have sole responsibility for any damage, loss or shortages incurred during transit. The Customer must inspect the products upon arrival and make claims for any damage, loss or shortages during shipment or in transit directly to the carrier. The Company is not responsible for any freight-related claims but may assist the Customer in this process at the Company’s sole discretion.
Refund or Exchange Policy:
At SJ every order is exclusive and designed specifically for an individual so changing or returning may lead to company loss, since the nature of the product is based on customization so a product might be a risk of loss for the company to refund or exchange, hence there is no refund and no acceptance for any product returns or exchanges. No products can be returned to the company without its written consent.
9. CHANGES IN PRODUCT DESIGN OR MANUFACTURE
The Company shall have the right to change, discontinue or modify the design, production, and other materials of any of its products and to substitute material equal to or superior to that originally specified. The Company’s products are handcrafted and, as such, can have minor variations from products seen on the Company’s website or in studio. Materials and finishes can vary from samples and exact matching is not guaranteed.