Frequently Asked question
We recommend you to contact our support before purchase via WhatsApp this may help you quickly, whether the dress you liked might be ready or needs to designed, however, the lead time for casual is 18 days, party 33 days, and bridal 57 days.
To place an order we have 2 payment gateways one PayFast for Pakistan and PayPal for other rest of the world you can shop online or speak to one of our Support on:
WhatsApp and/or call us at +92-322-273-3273
Yes, you can, for further details please contact our support they assist you.
This can be for multiple reasons, however, you can place an order with a screenshot sent by WhatsApp.
We provide 48 hours from the minute you place your order to make any modifications, once this time has passed you will not be able to make any further changes. Please speak to your Client Advisor for more information
Yes, we ship all over the world and indeed free however this might change in the future, and Shipping costs will depend on the destination and weight of your item and will be communicated to you when you place your order.
The time it takes to create a Couture piece is dependant on the complexity of the design. Bridal pieces can take 8-12 weeks, and Formals can take 6-8 weeks. Our Support Agent will be able to give you an accurate date when you place your order.
Products are delivered via DHL internationally and via TCS within Pakistan. When your order is dispatched, we will send you an email with the details that will allow you to track your order online.
Once your order has been dispatched you will receive a unique tracking number by email. Once in receipt of this reference number you can check the current status of your shipment on the DHL or TCS website.
If you would like to collect your order from our Karachi Showroom, please notify the representative at SJ handling your order and arrange a suitable time and date.
we have 2 payment gateways, PayPal and PayFast If you are residing in Pakistan you can pay via PayFast and if you are in any other country of the world, then we have another suitable and secure payment PayPal